ABOUT MAHESH

Chartered Engineer. Programme Leader. Transformation Strategist.

With over twelve years of experience bridging the gap between deep technical engineering and strategic business outcomes, I have built my career on a simple premise: technology only matters if it drives measurable value.

As a Chartered Engineer (UK) and certified transformation leader, I have directed USD 20M+ enterprise programmes and unlocked USD 50M+ in revenue through AI platforms, omnichannel overhauls, and enterprise-wide CRM implementations across telecom, fintech, and digital product spaces.

From engineer to transformation leader.

2014 – 2014

Etisalat Lanka

Telecom Engineering

Started in core engineering, building the technical foundation and rigour that now informs complex enterprise architecture decisions.

2014 – 2016

London Stock Exchange Group

Financial Technology

Transitioned into fintech, focusing on mission-critical systems where absolute reliability, low latency, and uncompromised quality were non-negotiable.

2016 – 2022

Sri Lanka Telecom

CRM, Digital Products, Programme Management

Led cross-functional teams in overhauling legacy systems, deploying enterprise CRM solutions, and managing digital product lifecycles across a massive user base.

2022 – Present

Omantel (through Green Umbrella)

Digital Transformation & CX

Currently directing a massive portfolio of 22 transformation projects, integrating AI analytics and rebuilding the entire omnichannel customer experience ecosystem.

Governance and people, in equal measure.

A successful transformation is rarely derailed by the technology itself; it fails on governance, alignment, and adoption. My approach balances rigorous PMI-standard portfolio management with a deep understanding of organisational change.

By empowering cross-functional teams, establishing clear commercial vendor accountability, and keeping the Voice of the Customer (VoC) at the centre of every decision, I ensure that multi-workstream programmes stay on track, on budget, and deliver on their business cases.

Where the work gets done.

Digital and Enterprise Transformation	Leading organisation-wide shifts from legacy architectures to agile, digital-first ecosystems.
Programme and Portfolio Governance	Establishing rigorous controls, risk mitigation, and reporting structures for multi-million dollar portfolios.
Customer Experience Strategy	Designing and implementing omnichannel platforms and VoC frameworks that measurably improve CSAT and NPS.
AI and Data-Driven Platforms	Deploying predictive analytics and AI engines that unlock actionable insights for enterprise users.
Vendor and Commercial Management	Navigating complex procurements, negotiating enterprise contracts, and ensuring strict vendor accountability.
Digital Product Delivery	Managing the end-to-end lifecycle of digital products from ideation to scaled enterprise deployment.

What drives the work.

01

Rigour in Delivery

Adhering to strict governance standards without losing the agility required to navigate shifting enterprise landscapes.

02

Outcomes Over Activity

Focusing on measurable business impact—revenue generation, cost reduction, or customer satisfaction—rather than just checking boxes.

03

Customer at the Centre

Designing systems and processes that ultimately serve the end-user, ensuring technology solves real human problems.

04

Continuous Improvement

Leveraging data, feedback loops, and agile methodologies to iterate and improve platforms long after initial deployment.

05

Collaborative Leadership

Building high-performing teams by fostering trust, accountability, and a shared vision of success across all business units.

Academic Qualifications

MSc Project Management	University of Bedfordshire, UK	2025
Master of Business Administration (MBA)	University of Sri Jayewardenepura	2018
BSc Engineering (Hons)	University of Moratuwa	2014
Postgraduate Diploma in Marketing	Sri Lanka Institute of Marketing (SLIM)	2021

Professional Certifications & Memberships

CEng (UK) - Chartered Engineer	IET (Institution of Engineering and Technology), United Kingdom	Since 2020
CEng (SL) - Chartered Engineer	Institution of Engineers Sri Lanka (IESL)	Since 2020
MCIM - Member of the Chartered Institute of Marketing	Chartered Institute of Marketing (CIM), United Kingdom	Since 2026
A-CSM - Advanced Certified ScrumMaster	Scrum Alliance	Valid to 2028
CSM - Certified ScrumMaster	Scrum Alliance	Valid to 2028
A-CSPO - Advanced Certified Scrum Product Owner	Scrum Alliance	Valid to 2028
CSPO - Certified Scrum Product Owner	Scrum Alliance	Valid to 2028
ClickUp Verified Ambassador	ClickUp	Since 2024
PMP Training	PMI (Project Management Institute)	2020
IPRA - International Professional Registration Advisor	IET (Institution of Engineering and Technology), United Kingdom	Since 2021

"To deliver transformation programmes that create lasting value: for customers, for organisations, and for the teams that build them."

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