SENIOR PROGRAMME MANAGER & DIGITAL TRANSFORMATIONAL LEADER

Delivering Digital Transformation That Moves Organisations Forward

CEng (UK) · MSc Project Management · MCIM · A-CSM

Twelve years of enterprise delivery experience across telecom, fintech, and technology. Mahesh Lanarol leads complex, multi-workstream transformation programmes: from CRM modernisation and omnichannel customer experience platforms to AI-enabled analytics and digital product development. Based in Muscat, Oman and open to global opportunities.

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PROFESSIONAL POSITIONING

Engineering rigour. Business acumen. Transformation at scale.

Bringing together deep technical expertise with strategic vision to deliver complex enterprise transformation programmes that drive measurable business outcomes.

Digital Transformation Delivery

Customer Experience Transformation

Programme and Portfolio Management

AI and Data Analytics Platforms

CRM and Omnichannel Implementation

Voice of Customer and Employee Strategy

Digital Product Lifecycle Management

Enterprise Vendor and Governance Management

12+ years of enterprise delivery

12+

Years / Enterprise delivery experience

USD 20M+

Single portfolio value managed

75+

Team members led

500+

AI platform enterprise users

15+

Transformation programmes

GCC

And international markets

SELECTED WORK

Selected transformation programmes.

A track record of delivering high-impact, multi-million dollar technology initiatives.

PROGRAMME MANAGER · 24 MONTHS · USD 20M · COMPLETED

Enterprise Digital Transformation and CX Portfolio

Led a comprehensive portfolio of 22 strategic projects transforming the digital and customer experience landscape for a tier-1 telecom operator.

PROGRAMME LEAD · 18 MONTHS · USD 5M · COMPLETED

AI-Enabled Customer Insights Platform

Directed the implementation of an AI-driven analytics platform serving 500+ enterprise users, enabling predictive customer insights and personalised experiences.

PROGRAMME MANAGER · 12 MONTHS · USD 8M · COMPLETED

Enterprise Omnichannel Programme

Orchestrated the deployment of a unified contact centre and digital omnichannel solution, streamlining customer interactions across all touchpoints.

View the full portfolio of 10+ transformation programmes →

THOUGHT LEADERSHIP

Perspectives from twelve years of enterprise delivery

LINKEDIN NEWSLETTER

The Transformation Playbook

A monthly newsletter exploring the realities of enterprise delivery, governance frameworks, and driving true digital transformation.

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LINKEDIN ARTICLES

AI in Enterprise Telecom

Exploring how AI-driven analytics platforms are reshaping customer value management and operational efficiency in the telecommunications sector.

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LINKEDIN VIDEO

Governance: The Unsung Hero

A short discussion on why robust portfolio and programme governance is the critical differentiator between success and failure.

Watch on LinkedIn →

Ready to explore how enterprise-scale delivery experience can support your next transformation?

Available for programme leadership, advisory roles, and strategic consultations globally.

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